Last updated: [17/10/2025]
Welcome to Nakhwa Global (“we”, “us”, “our”). At Nakhwa Global, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website www.nakhwaglobal.com (the “Site”) or otherwise interact with us. By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect and process the following types of information:

• Personal Information you provide: name, email address, phone number, address, company name, billing/shipping information, or any other information you provide when registering, placing an order, contacting us, subscribing to newsletters, filling out forms, or otherwise communicating with us.

• Payment Information: if you make purchases through the Site, your payment card numbers, billing address, and transaction details. Note: sensitive payment information may be handled by secure third-party payment processors, and we do not store full payment card numbers ourselves (unless required for legitimate business/legal purposes and secured accordingly).

• Technical / Usage Data: IP address, browser type & version, device identifiers, operating system, referring & exit pages, pages visited, time & date, time spent on pages, clickstream data, and other usage information (how you interact with the Site).

• Cookies & Tracking Technologies: We may use cookies, web beacons, pixels, or similar tools to collect information about your usage of the Site. This includes first-party and third-party cookies for analytics, advertising, functional, or performance purposes.

2. How We Use Your Information
We use the collected data for various purposes, such as:

• To provide, maintain, and improve the Site, products, and services.

• To process your orders, payments, and fulfill your requests.

• To communicate with you: send order confirmations, respond to inquiries, send updates, newsletters, promotions (if you opted in).

• To personalize your experience: show content, offers, or advertising that may interest you.

• To monitor and analyze usage and trends; for security, debugging, and to improve our infrastructure.

• To comply with legal obligations (tax, invoicing, fraud prevention) and enforce our Terms of Service.

3. Legal Basis (if applicable; e.g. GDPR / UAE law)
Where required (especially for users in jurisdictions like the European Union), we will rely on one or more of the following:

• Your consent (e.g. for marketing emails or non-essential cookies).

• Performance of contract (e.g. processing your orders).

• Legal obligation (e.g. for tax, compliance).

• Legitimate interests (e.g. improving service/infrastructure, security), balanced against your rights.

4. Sharing and Disclosure of Data
We may share your personal data in the following situations:

• Service Providers / Contractors: third parties who perform services for us (e.g. payment processing, shipping, hosting, analytics, email delivery). They only get what they need to perform their services and are bound to confidentiality.

• Legal Requirements: if required by law, regulation, court order, or government authority.

• Business Transfers: if Nakhwa Global is involved in a merger, acquisition, sale of assets, or similar transaction, then user data may be transferred.

• Aggregated / Anonymized Data: we may share data in non-identifiable or aggregated form for industry trends, research, or marketing, where individuals cannot be identified.

5. Cookies and Tracking

• We use cookies and similar tracking technologies to enhance your experience, understand how the Site is used, and for marketing & advertising.

• You can control cookies via your browser settings; you can reject or delete them. However, some features of the Site may not function properly if cookies are disabled.

• We may use third-party analytics tools (e.g. Google Analytics) and advertising networks; those third parties may place cookies or use similar persistent identifiers.

6. Data Security

• We implement reasonable technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

• We restrict access to personal data to those employees, contractors, and agents who need to know it for business purposes.

• While we strive to protect your data, no system is completely secure; we cannot guarantee absolute security.

7. Data Retention

• We will retain your personal data only as long as necessary for the purposes laid out in this policy (e.g. fulfillment of orders, customer support, legal obligations).

• If you wish to delete your data, you may contact us (see “Contact Us” section), and where required by law, we will comply, unless there is a valid reason for retention (legal requirements, fraud prevention, etc.).

8. Your Rights (depending on jurisdiction)
Depending on where you live, you may have rights regarding your personal data. These may include:

• The right to access the personal data we hold about you.

• The right to correct or update inaccurate or incomplete data.

• The right to erase / delete your personal data (“right to be forgotten”).

• The right to restrict or object to certain processing (e.g. for marketing).

• The right to data portability (receive your data in a machine-readable format).

• The right to withdraw consent (where consent is the basis for processing).

If you are in the EU, EEA, UK, or UAE (or another jurisdiction with privacy laws), these rights may apply. We will respond to requests in accordance with applicable law.
9. Children

• Our services are not intended for children under 16 (or other minimum age as per local law).

• We do not knowingly collect personal data from children under that age. If you believe we may have collected such data, please contact us, and we will take steps to delete it.

10. International Transfers

• Because we operate globally (or use service providers based outside your country), your data may be transferred to, stored in, or processed in countries other than your own.

• When we do so, we take steps to ensure adequate protections (through contractual clauses, compliance with data protection laws, etc.).

11. Third-Party Links

• Our Site may contain links to third-party websites, products, or services. We are not responsible for their privacy practices.

• We encourage you to review the privacy policies of any sites you visit via links from our Site.

12. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time. When we make material changes, we will revise the “Last updated” date above and may notify you (via email, or a notice on the Site).

• Your continued use of the Site after such changes constitutes your acceptance of the revised policy.